Cancellation Policy

Room booking cancellation

These rules apply to rooms booked directly with us — on this website, the Guest Portal, the B2B travel-agent portal and by our reservation team. The rules shown on your booking voucher (saved when you booked) always apply to that booking.

Example

For a stay with check-in on 25 Nov 2026 at 10:00 AM:

Note: Cancellations are allowed only before the check-in time. No-show is charged in full.

Book now @ ₹0 — pay later

• Book on our website with nothing to pay now — your rooms are confirmed at once.
• Pay 100% of the booking amount at least 10 days before check-in (by 11:59 PM). We send the secure payment link with your confirmation and remind you 5, 2, 1 day(s) before the due time.
• Not paid in time? The booking is cancelled automatically, the rooms are released and nothing is charged.
• Available when check-in is more than 11 days away.

How to cancel

The cancellation is immediate: the rooms are released, and you get a confirmation with the charge and the refund amount.

Refunds

Any amount paid above the cancellation charge is refunded to the original payment method (UPI, card, net banking) within 5–7 working days. Travel-agent bookings are settled in the agent's account statement.

Groups, events & special dates

Festival, group (5+ rooms) and banquet / event bookings may have special cancellation conditions — these are written on the booking voucher.

The room cancellation charges, free-cancellation window and Book @ ₹0 rules above are set in Admin › Booking Engine › Cancellation & Pay later and update automatically.